Home
Why GCC
Our promise to you is that your leadership, combined with our IT services and support, will get your business further, faster, than any other combination
Solutions
Businesses need to grow, retain customers, reduce costs and drive efficiency - Talk to GCC innova to see how our IT solutions can transform your business!
Cloud Services
Let GCC innova help you identify where Cloud Computing is relevent for your business and how we can help in the delivery and support of Cloud Services
Support
Comprehensive IT support options to ensure maximum uptime, network security and data backup
Products
Blue chip products for the small and medium business, encompassing best in class technology
Contact
We understand that businesses need to grow, retain customers, reduce costs and drive efficiency in order to increase performance

Business Application Support

All GCC innova contracts come with a pro-active, customer focussed attitude to keeping your IT up and running - we do far more than just sit at a helpdesk waiting for you to call. Below is a very brief overview of general support activities that are delivered, call us or click here to ask for further information

Company accreditations - GCC innova has accreditations and partnerships with all the main IT vendors, see here for details
Helpdesk staff accreditations - all staff also have individual, appropriate Microsoft Dynamics, Microsoft Server (SQL, SharePoint) Microsoft ASP.NET development, Sage 100-MMS-200, and Sage Development accreditations.
Periodic Application reviews - Every support contract customer will receive a technical review of their Business Application as part of their support contract
Periodic ticket sweep - Open tickets on the helpdesk are reviewed periodically during the lifecycle of the issue. This is performed by a non technical customer services person to ensure that all technical resources are focussed on ticket resolution and nothing gets forgotten!
Trend Analysis - All tickets are logged by asset type and if several tickets are logged against one particular asset, then this is highlighted for further investigation. Equally regular tickets logged against one particular software class are highlighted for further discussion with the software vendor
Regular telephone contact - GCC innova employs real humans, based in the UK. Periodically we will call you to see if everything is up to scratch and see how you feel we're performing, we strive for continuous improvement
Managing 3rd Parties - As part of the support service, we will liaise with any 3rd party IT suppliers you may have to help resolve any issues that may occur. It's all part of the service
Knowledge Base Articles - We want to keep you informed and as a support customer you will have access to information and insight without having to contact the helpdesk every time
Frequently Asked Questions - For questions that come up again and again, we'll issue FAQ sheets to help improve the support process