Yes, things sometimes go wrong. People forget, the wrong
button can be pushed, the power may spike … At times like these you
can trust GCC innova to work with you to address the issue and fix
it. Fuss-free, flexibly and fast.
If you're looking for comprehensive IT support with
24/7 monitoring and regular management
information, then contact GCC innova. Trained and
accredited GCC innova professionals are just one call away.
The GCC innova support service is designed primarily for
customers who don't have an extensive expert in-house IT support
function (or at least don't want that in-house investment) and who
prefer to focus management energies elsewhere.
All GCC innova contracts come with the
following base components, with different flavours depending on the
level of support you require
- Helpdesk - We offer a manned helpdesk, run to a
committed, published Service Level Agreement (SLA)
- Monitoring - We offer 24/7 monitoring for servers,
desktops, laptops and other network components.
- Pro-active management - We plan ahead, manage
your assets, updates, data backup, security and patches, we
check services are running and ensure all is under
control.
- Management information and performance reports -
High emphasis on producing weekly and monthly reports,
IT needs to be managed and management needs to be informed.
- On-site services - sometimes we need to be on site
- whether it's servers with a UK wide 4 hour call-out service
capability, or just to be on site so everyone can see that the
IT systems are being managed and maintained.
With the GCC innova support service, we take complete
responsibility for our customer's overall IT requirements, managing
day-to-day IT services, producing weekly and monthly statistics and
management reports and providing long-term advice and vision around
your IT-related business issues to ensure that your IT systems add
value not hassle to your business.
We believe in taking responsibility, we want to take
ownership for everything IT related. That way if anything goes
wrong, we'll fix it and get you back up and operational - We
believe in single source responsibility
or 'One Thoat to Choke' as some would
say!
Why not call us now, the phone number is at the top of the page,
or leave a message by clicking here