If you already have Microsoft 365 business applications you know how important the tools it provides can be to the day-to-day running of your business. However, keeping up to date with the very latest add-ons, additions and new features is the only way to ensure you are getting the very best from this industry-leading software.
If you’re not already onboard, this is also a great place to learn how Dynamics 365 business central could help you, as the October 2018 release takes things to an even higher level of functionality and efficiency than ever before.
Microsoft’s reputation for helping businesses of all shapes and sizes to fulfil their potential is second to none. If you already use Microsoft Dynamics 365 Customer Engagement Plan, you will be aware of how powerful the suite of tools is, but you might not know about the latest updates. If not already a user and you are looking for a better solution to various tasks than the one you currently have, you will get a good idea here of what this application can do.
Voice of the Customer (VoC) enables businesses to send a variety of surveys to clients and offers native integration with Dynamics 365 online. All responses are automatically saved to Dynamics 365, where users can report on them and even create automated actions.
VoC is an essential element of Dynamics 365 and comes bundled with Update 1 of Dynamics 2016.
Microsoft Dynamics 365 is a range of business applications that transform your firm’s approach to its operations. It was developed to integrate different business processes to allow rapid customer engagement and decision making, always backed up by relevant data.
Microsoft Dynamics 365 Business Central (D365 BC) covers all aspects of your business, from sales and marketing to operations, service, and finance. It is only available via Microsoft’s partner programmes, so requires the expertise and skills of a Microsoft Dynamics 365 consultant.
You have undoubtedly already encountered the term SaaS. You might even know that it stands for ‘Software as a Service’. But what exactly what is it, and how does it compare with packaged software?
SaaS is a way in which programmes – such as word processing, spreadsheets, and invoicing applications – are delivered via the internet as a service. It goes by other names as well, such as hosted software, on-demand software, ASP, and cloud software.
On 2 April 2018, Microsoft launched Microsoft Dynamics 365 Business Central in the UK, after spending a year on developing it under the code name ‘Dynamics 365 Tenerife’. Business Central is the new SME finance module that forms part of the whole Microsoft Dynamics 365 application suite (the other being Finance & Operations).
Some entrepreneurs remain sceptical about the benefits of CRM technology. Whenever a new system emerges promising huge advances in customer relationship management, they quite rightly ask how this particular software could improve the way in which they engage with their customers.
Microsoft Dynamics 365 was developed to provide an unmatched level of support for the sales process, right from acquiring a fresh lead to the close of the sale. The software makes provision for storing the contact data for new leads, tracking the follow-up interaction, and eventually qualifying the lead into a contact, account or opportunity.
Since the release of Dynamics 365, many British businesses have undoubtedly asked themselves whether this new cloud-based ERP (Enterprise Resource Planning) system is the right solution for them.