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Accessing the number pad in MX Cloud during a call

Cloud Telephony & Connectivity

Summary

This blog will show you how to enter numbers on the number pad when on a call.

For example, you may need to select from a choice of options; Press 1 for Support or 2 for Sales etc.

How do I do this?

1. When on a call, you’ll see the black call bar on the right, with options to transfer hold etc. and a more button.

2. If you click on the More button during a call, you can select Keypad, which will display the number pad.

The keypad in MX Cloud

3. You can then use the mouse to click on the numbers you need to enter.

4. When finished, click the small grey cross, and the number pad will disappear again.

Keypad on an MX Cloud call
Further Information

If you have any questions about this or need assistance, then please contact the GCC Group Support Team on 0345 260 1151 or servicedesk@gccgroup.co.uk