Medical Supermarket

Medical Supermarket Business Central

Medical Supermarket chooses Microsoft Dynamics 365 Business Central for healthcare to improve their accuracy, efficiency & visibility as they continue to grow

Medical Supermarket launched in 2011, quickly becoming an established online healthcare supplier specialising in GP Surgery and Care Home supplies. Find out how Microsoft Dynamics 365 Business Central for healthcare helped them.

Over the last few years, the company increased its product range, customer base and in turn their volume of sales. With this growth, their accounting system ‘Sage 50’, couldn’t meet their evolving needs.

Medical Supermarket

Medical Supermarket turned to GCC to help find and implement a scalable solution to handle: the company’s finances, meet their warehousing needs whilst streamlining operations.

With Microsoft Dynamics 365 Business Central Medical Supermarket now has all its business-critical information in one place. They have improved the accuracy and efficiency of their warehouse team, allowing them to maintain & deliver their award-winning customer service as they continue to grow.

  • Challenge

    >  With their growth, Medical Supermarket found that Sage 50 Accounts no longer met their needs, with an increasing amount of time spent working around the system.

    >  The found within Sage 50 they were:

        • Unable to record warehouse zones & bin locations
        • Incapable of using barcodes & barcode scanning when picking orders
        • Unable to integrate their online webshop – receiving & recording sales invoices then moving into despatch for picking & shipping

    >  All these software limitations were resulting in out-of-date information and reporting, inaccurate stock levels inefficiencies in the warehouse and an increasing amount of time spent on manual processes.

    >  Medical Supermarket desperately needed to get real-time information from one system to maintain their award-winning customer service whilst accommodating their growth.

    >  Budget constraints meant that upgrades to the environment had to be taken in small, gradual phases but without causing further disruption.

  • Solution

    > GCC worked with Medical Supermarket noting their current situation, scoping their system requirements – spanning their finance, operations , and IT needs

    > GCC recognised and understood the challenges Medical Supermarket faced having setup comparable systems for similar companies.

    > An important consideration was the need for a solution to support the future growth of Medical Supermarket.

    > Through extensive communication and collaboration Microsoft Dynamics 365 Business Central was chosen as the solution that would meet all their requirements.

    > GCC worked closely with the Managing Director, Finance Director & Operations Director at Medical Supermarket – thoroughly testing the new solution, planning the migration project, and preparing the team to ensure a smooth transition was achieved in their migration from Sage 50 Accounts to Microsoft Dynamics 365 Business Central.

  • Result

    >  With Microsoft Dynamics 365 Business Central, Medical Supermarket now has all its business-critical data and information in one place, along with an efficient way of managing orders and controlling stock & inventory.

    >  Medical Supermarket have automated the processes that were manual in Sage 50 – with the warehouse team now working entirely off handheld scanners, improving accuracy when picking orders. Combined with regular patching from GCC’s support desk Medical Supermarket has access to real-time status updates removing any business disruption.

    >  The benefit is measurable:

    “Understanding what stock we have & fulfilling orders quickly is key. Before, we couldn’t do this, but now we can.”
    Lloyd Wilcox, Managing Director, Medical Supermarket

    >  As Medical Supermarket grows, it can rely on Microsoft Dynamics 365 Business Central to help streamline its operations – safeguarding their future growth.

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Get an instant price for ‘Microsoft Dynamics 365 Business Central’

The GCC support service provided to Medical Supermarket includes the following benefits:

A helpdesk staffed by highly trained, accredited, and experienced IT professionals

Pro-active remote management and monitoring

Additional security through regular patching

Remote assistance – no in-house resources are needed

Online portal access – incident logging, tracking & management

Online portal access – FAQs, latest news, and user training


We made this investment into Microsoft Dynamics 365 Business Central to ensure we continue to deliver our award-winning service to our customers as we grow.

The warehouse team are now working entirely off handheld scanners, improving our accuracy when picking customer orders.

The support we received from GCC when we went live on Business Central was fantastic – I was blown away.

Lloyd Wilcox, Managing Director

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