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Have you seen the new look Microsoft Dynamics CRM?


You might have noticed a new feature in your CRM, the new look button.

Microsoft is rolling out this change region by region, and if installed, it will show on the right of the menu bar.

What’s new?

Primarily the changes are cosmetic, and you will notice the difference immediately. The menu bars, views and form content appear in gently framed areas with a light grey background.

New look Microsoft Dynamics CRM


Traditional Microsoft Dynamics CRM

A useful functional change is where you are viewing a long list of data (e.g. All Accounts).

Previously, you were restricted to a page of 250 and would have to click ‘Next’ for the next page.

On the new look, you will be able to scroll down indefinitely.  When selecting multiple records, you can now select as many as you like, by using Shift or Control, as you would do when selecting multiple rows in Excel.

Should I switch to the new look CRM?

There are some factors to be considered, as described here:

The main consideration for switching back to the old look, is that the new look does not support custom colour themes. All menu bars and titles revert to a standard black/navy. Dark mode is also not supported.

Sandbox in Microsoft Dynamics CRM

NOTE: Administrators can disable this new look for all users on your environment if that is what you would like.

Further Information

If you have any questions about this or need assistance, then please contact the GCC Group Support Team on 0345 260 1151 or

Microsoft Dynamics 365 CRM

Microsoft Dynamics 365 CRM is a comprehensive customer relationship management software, used by small medium & enterprise sized businesses, to give you and your team the power to drive sales growth.

Connect your sales, marketing, and service teams with Microsoft Dynamics 365 CRM – breaking down any data silos.

Dynamics 365 CRM offers a choice of role-based CRM modules: sales, marketing, customer service & field service – simply choose which modules are needed for your business.

This progressive technology helps you to:

  • Generate insights
  • Analyse performance
  • Attract new customers
  • Retain existing customers

Speak to a member of the GCC team and find out more about Dynamics 365 CRM and Customer Engagement.