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Have you used the GCC support portal?

30 June 2022

Summary

We know that when you have a support query, time is of the essence. Therefore we want to make it as quick and straightforward as possible for you to communicate support queries with us.

The quickest and most efficient way to log and update a support query, is by logging a case via the GCC Support Portal.

We still take cases, and updates to cases over the phone and email. However, cases logged via the Portal go straight to the support queue and additional communications also update immediately, without any manual intervention on the case, where inevitably time delays can happen.

Why not try logging your next support case via the GCC Support Portal?

If you have a support case, you can access the GCC Support Portal.

Click here for a guide on logging cases via the GCC Support Portal.

Further Information

If you have any questions about this or need assistance, then please contact the GCC Group Support Team on 0345 260 1151 or servicedesk@gccgroup.co.uk

Customer Support Testimonials

“I am very happy with the support I received today. The support engineer had a very calm professional manner with excellent knowledge. They were very patient and did everything that was needed.”

Kyoko Guest, Managing Director

“I can’t express my thanks enough with the help that the GCC service desk have provided.

I’m very happy with the superb support you have provided.”

Mark Stein, Accounts Clerk

 

 

“The team at GCC have always been very responsive and willing to go the extra mile to advise and support us.

I would recommend them highly as our experience has been and continues to be excellent. Thank you so much to GCC for everything.

Karen Beddall, Management Accountant

“The support team were attentive, knowledgeable, and very patient.

They were kind enough to wait whilst an update was running, just in case it didn’t clear the issue, and even went beyond the call of duty when I was struggling to identify settings that I should have known.”

Ben Gardner, Head of IT

“I am very happy with the support I received today. The support engineer had a very calm professional manner with excellent knowledge. They were very patient and did everything that was needed.”

Kyoko Guest, Managing Director

“I can’t express my thanks enough with the help that the GCC service desk have provided.

I’m very happy with the superb support you have provided.”

Mark Stein, Accounts Clerk

 

 

“The team at GCC have always been very responsive and willing to go the extra mile to advise and support us.

I would recommend them highly as our experience has been and continues to be excellent. Thank you so much to GCC for everything.

Karen Beddall, Management Accountant

“The support team were attentive, knowledgeable, and very patient.

They were kind enough to wait whilst an update was running, just in case it didn’t clear the issue, and even went beyond the call of duty when I was struggling to identify settings that I should have known.”

Ben Gardner, Head of IT

GCC Group Service Desk

We offer a single point of contact for all your support requirements with GCC’s IT Support Service Desk

We know how important it is to have IT problems resolved as quickly as possible to minimise disruption to your day. That’s why our IT support service desk offer a comprehensive range of managed IT support services. These services are for businesses of all sizes and levels of technical expertise.

Remove the headache of being supported by multiple vendors. And have one single point of contact for all IT & business application solutions with GCC Support.

Our UK-based service desk offers telephone support and an online user portal for logging and tracking incidents and service requests. You can also access shares documentation, FAQs, advice and support, latest news, and user training courses.

Contact us to see how we can support your users to make sure your business is getting the most from its IT.