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How to manage the timeline in Dynamics CRM – Pinning a record


The timeline in Microsoft Dynamics 365 CRM can be a long and ever-expanding list of activities (tasks, phone calls, appointments, emails etc). And you may find that you are spending a lot of time trying to find what you need.

With our ‘Managing your Timeline in Dynamics CRM’ blogs, we hope to take away that wasted time!

This first blog is useful if you find that you spend a lot of time searching for a specific item regularly. Did you know that you can pin these items to the top of your Timeline?

How to pin and unpin a note on the timeline

All users are able to pin any Note on the timeline. This will then display at the top of the timeline. The check and uncheck pin icon, highlighted in the image below, will do this for you.

Pin a note to Dynamics CRM timeline

How to pin and unpin other activities on the timeline

Activities can also be pinned in the same way as notes can.

If this is not available for you in your CRM, please contact your system administrator who will be able to enable this feature for users on specified timeline records.

Timeline management in CRM

Additional information

Here is a link to a Microsoft Learn page with more useful information and Timeline tips.

If you have found this useful, our second blog will show you how to bookmark your timeline searches.

Further Information

If you have any questions about this or need assistance, then please contact the GCC Group Support Team on 0345 260 1151 or

Microsoft Dynamics 365 CRM

Microsoft Dynamics 365 CRM is a comprehensive customer relationship management software, used by small medium & enterprise sized businesses, to give you and your team the power to drive sales growth.

Connect your sales, marketing, and service teams with Microsoft Dynamics 365 CRM – breaking down any data silos.

Dynamics 365 CRM offers a choice of role-based CRM modules: sales, marketing, customer service & field service – simply choose which modules are needed for your business.

This progressive technology helps you to:

  • Generate insights
  • Analyse performance
  • Attract new customers
  • Retain existing customers

Speak to a member of the GCC team and find out more about Dynamics 365 CRM and Customer Engagement.