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How to communicate with external parties in MX Cloud – Part 2: How to screen share, chat, conference call, exchange files & video call with external parties

Cloud Telephony & Connectivity


In a previous blog we showed you how you can invite external parties to an audio or video call, or even chat via instant messaging.

Once you’ve invited that person to connect with you – MX Cloud has the functionality (outside of the standard audio call) to communicate with that external party via:

  • Screen Sharing
  • Conference Calling
  • Exchanging Files
  • Video Calling

There is no need to switch to other applications – simply stick with MX Cloud.

How do I do this?

After establishing a session with an external party, you will have all the standard MX Cloud client options available.

Below is the view from the external user’s browser. As you can see it’s similar to the session bar that an MX Cloud user would see.

MX Cloud session bar

The options available to the external party are shown below. Simply select the relevant icon:

Start a screen share session

MX Cloud How to start a Screen Share

Start a chat

MX Cloud chat box

Start a conference call

MX Cloud Conference Call

Exchange files

MX Cloud Exchamge Files

Start a video call

MX Cloud Video Call

You can use all of these as needed!

You can start with a chat, then have a screen share session whilst on an audio or video call. You can start and stop each of these as required, there is no need to end the session.

Further Information

If, as a System Administrator, you would like to enable this feature on your own phone system, or if you have any questions about this or need assistance, then please contact the GCC Group Support Team on 0345 260 1151 or

MX Cloud – Next generation telephony

MX Cloud telephony system brings together voice, instant messaging, Email, web conferencing, text, and video communications in one place.

MX Cloud can work seamlessly with your existing communication systems. Giving you a unified communications platform, so you’re always connected to your business, 24/7.

With MX Cloud, communicating and collaborating has never been quicker or easier.

When all your employees are under the same roof, it’s easy to get teams together to collaborate. But when your employees are working remotely or in different offices, how do you pull your team into the same virtual room?

MX Cloud incorporates all the interoffice communication features. Features such as presence status, secure group chat, web conference, drag and drop call operations can be brought into one easy to use collaboration tool.

Find out how MX Cloud can keep your teams connected from anywhere. Speak to a member of the GCC team now.