Summary

There’s lots of little productivity tools built into CRM that you might not be aware of, as they’re often released in the background, but when you’ve used them once they can really speed up your productivity.

How about being able to access other records within a View, from within an open record? In this blog we’ll explore how you can do this.

How do I do this?

Let’s work through an example to show how this can be done.

Below shows a fairly standard “My Open Opportunities” View with six records shown:

You can double click on a record to see the details of that specific record.

Once in the record, there is a button for “Open Record Set” in the top left hand corner – click on that and the magic happens:

Open Record Set in action

You can now have the View active, at the same time as any of the individual selected records. This means you can work through a series of records, within a View, without having to switch between the individual records and the View.

All you need to do is select a new record from the navigation menu on the left hand side, as illustrated below:

Best of all, you can add a temporary filter to the View, using the new filtering experience, and this is maintained when using the Record Set functionality.

Additional Information

This should work for any record type on Dynamics CRM, including Activity records and should now be standard on your instance of CRM.

Further Information

If you have any questions about this or need assistance, then please contact the GCC Group Support Team on 0345 260 1151 or servicedesk@gccgroup.co.uk

Microsoft Dynamics 365 CRM

Deliver dynamic insights to transform your sales team and build lasting customer relationships

Microsoft Dynamics 365 CRM is a comprehensive customer relationship management software, used by small medium & enterprise sized businesses, to give you and your team the power to drive sales growth.

Connect your sales, marketing, and service teams with Microsoft 365 CRM – breaking down any data silos.

Dynamics 365 CRM offers a choice of role-based CRM modules: sales, marketing, customer service & field service – simply choose which modules are needed for your business.

This progressive technology helps you to:

• Generate insights

• Analyse performance

• Attract new customers

• Retain existing customers

Speak to a member of the GCC team to find out more.