Summary

By creating call handling rules in MX Cloud – based on different combinations of ‘events’ and ‘conditions’ you have complete control to ensure your calls are always handled in the most effective way.

What can I take control of with Call Handling?

‘Call Handling Rules’ can be created, enabled, and amended across all the client platforms: Windows, MAC, iOS, Android and Web.

Here are a few examples of the rules you can create within MX Cloud:

• Control which VIP calls you never want to miss

• Define different call handling rules based on your user presence

• Control how calls are handled in office hours and outside of office hours

• If you work part time – forward calls to colleagues on the days you are not logged in

• Play a specific voicemail greeting which automatically triggers for set dates

• Handle calls from external callers differently to internal callers

• Automatically disconnect calls from nuisance numbers

The list goes on, but the power of the call handling rules is knowing the flexibility is there to help you across a vast range of scenarios.

Over the coming months GCC will be blogging about call handling rules, so you can get the most out of your system.

Further Information

If you have any questions about this or need assistance, then please contact the GCC Group Support Team on 0345 260 1151 or servicedesk@gccgroup.co.uk