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Understanding the Organisation Chart in Dynamics CRM


The customer’s organisation chart in Dynamics CRM will give you a quick visual overview of the people working at the company and their reporting lines.

It looks something like this:

Organisational chart in Microsoft Dynamics 365 CRM

The chart above shows Rene as the primary contact with Susan as her assistant. Thomas and John report to Rene with Sidney reporting to John.

The tile will show you the Contact’s Job Title – you can set a Tag such as ‘Decision Maker’ or ‘Influencer’ to help you better interpret the organisational structure.

Where can I find the organisation chart in Dynamics and how do I use it?

When in an Account record, find the Open org chart button, which is located in the ribbon.

Open org chart in Microsoft Dynamics 365 CRM

On the left hand side, you will see list of Contacts related to this Account. Some might already be positioned in your Organisation Chart.

If you double click on a Contact record, a panel on the right opens with pertinent details. You can then create a Note on the Contact’s Timeline from this panel.

Contact timeline in Microsoft Dynamics 365 CRM

How do I amend the data in the organisation?

If you click the Edit chart button in the ribbon you can drag and drop Contacts into the chart (from the left panel) or move their reporting lines within the chart.

Edit chart button in Microsoft Dynamics 365 CRM

By clicking on the 3 dots on a Contact’s card, you will be presented with these options:

Contact card in Microsoft Dynamics 365 CRM

Alternatively, you can amend the tag by clicking the tag icon or the tagged value, as illustrated below.

Amend contact tag in Microsoft Dynamics 365 CRM
Further Information

If you have any questions about this or need assistance, then please contact the GCC Group Support Team on 0345 260 1151 or

Microsoft Dynamics 365 CRM

Microsoft Dynamics 365 CRM is a comprehensive customer relationship management software, used by small medium & enterprise sized businesses, to give you and your team the power to drive sales growth.

Connect your sales, marketing, and service teams with Microsoft Dynamics 365 CRM – breaking down any data silos.

Dynamics 365 CRM offers a choice of role-based CRM modules: sales, marketing, customer service & field service – simply choose which modules are needed for your business.

This progressive technology helps you to:

  • Generate insights
  • Analyse performance
  • Attract new customers
  • Retain existing customers

Speak to a member of the GCC team and find out more about Dynamics 365 CRM and Customer Engagement.