Customer Service

Meeting growing demands - First impressions are everything!

Meeting growing demands – First impressions are everything!

First impressions are more important than ever.

With the rise of one-click purchases and next-day delivery, immediate gratification has become the norm and customers can quickly lose patience with companies that don’t deliver.

Customers have come to expect the very highest standards, regardless of a company’s size or scale, expecting the same world-class service they get from global corporations from small independent retailers.

The good news is that with the right technology in place, you can deliver enterprise-level customer services within your SME budget.

Customer service products:

Microsoft Dynamics 365 CRM   |   Microsoft Power Platform

Meaningful engagement

Meaningful engagement

Today’s customers expect businesses to know what they are going to want before they know themselves – and then deliver it immediately.

The latest CRM technology can ensure that you always understand your customers’ expectations, and all of your engagements are captured to build positive – and lucrative – relationships.

Plus, unifying communications across all parts of your business is important to ensure you’re your customers are looked after at every stage of their journey with you.

Customer service products:

Microsoft Dynamics 365 CRM   |   Microsoft Power Platform

Complaint handling

Complaint handling

Mistakes happen and customers will complain – but your IT shouldn’t cause additional issues for you or your customers.

The latest solutions in CRM technology include a wealth of features to make handling complaints quick and easy, from automation of administrative tasks, to sending notifications to your team when they have a task to complete.

If you gather data on your customers, you can track their journey with you to better understand their complaint and personalise your interactions with them to build a more positive relationship.

Customer service products:

Microsoft Dynamics 365 CRM   |   Microsoft Power Platform

Using CRM for Customer Service

Gain insights

Learn your customers’ buying behaviours and track engagement patterns.

Automate tasks

Give time back to your team by automating administrative tasks.

Be more responsive

Set up notifications so your team respond in a timely manner.

Personalise interactions

Use customer journey data to deliver a personal service.

Handle complaints

Review transactions and customer journey to resolve complaints.

Strengthen your business

Deliver key insights to support other areas of your business.

Commercial Growth

See how commercial growth can transform your business.

Sales

Empower your business & sales team with the latest digital solutions.

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Marketing

The latest digital technologies offer a host of opportunities to build greater connections with your customers.

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Customer Service

The latest technology can ensure you always understand your customers and their expectations.

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