Microsoft Dynamics 365 CRM

Deliver dynamic insights to transform your sales team and build lasting customer relationships

Microsoft Dynamics 365 CRM is a comprehensive customer relationship management software, used by small medium & enterprise sized businesses, to give you and your team the power to drive sales growth.

Connect your sales, marketing, and service teams with Microsoft Dynamics 365 CRM – breaking down any data silos.

Dynamics 365 CRM offers a choice of role-based CRM modules: sales, marketing, customer service & field service – simply choose which modules are needed for your business.

This progressive technology helps you to:

  • Generate insights

  • Analyse performance

  • Attract new customers

  • Retain existing customers

Dynamic insights

Microsoft Dynamics CRM allows you to manage accounts, contacts, and correspondence to streamline business operations: putting all the information you need to be successful right at your fingertips.

Work smarter with built-in business intelligence by tracking all your customer interactions – analyse buying patterns, track trends and work out what customers will want using advanced data.

Speak to a member of the GCC team to find out more.

Get an instant online price for ‘Dynamics 365 CRM’

Increase sales & develop smarter processes

Increase sales & develop smarter processes

The data & insights from Dynamics 365 Sales provide your sales team with the information they need to build closer and stronger relationships with customers.

The tools in Dynamics 365 CRM give your sales team:

  • automated suggested next best actions
  • buyer behaviour metrics (email interactions, social trends, LinkedIn Sales data and buying trends)

Enabling them to nurture and convert their sales prospects at any stage of the buyer behaviour.

With integrated processes and workflow features, remove time consuming manual tasks so that your sales team can focus on selling.

Collaboration, reporting & analytics

Collaboration, reporting & analytics

Real-time, interactive dashboards with drill-down capabilities give an accurate overview of leads, contacts, accounts, and opportunities for your sales team as a whole and as individuals.

Using this data, you can collaborate with your sales team on actionable next steps – making sure the right decisions are made swiftly when needed.

With Microsoft Dynamics 365 CRM you can achieve your numbers by setting targets, monitoring results, and taking correcting action based on real-time data.

Tailor the solution specifically for your business

Tailor the solution specifically for your business

Revolutionise & cater to your needs, by adding any of the following modules:

Dynamics 365 Marketing – plan, execute & evaluate marketing campaigns. You can create email campaigns from the email editor, create landing pages, track interactions and manage and promote events via the online event portal.

Customer Service – equip your customer service teams with tailored dashboards, customer insights, customer knowledgebase and case management to delight customers.

Field Service – designed for businesses carrying out work on-site.  With an easy-to-use app, provide access to real-time data, automate resource scheduling – creating, scheduling and dispatching work orders.

Why Microsoft Dynamics 365 CRM

Grow your business

Improve your win rate with driven sales process then measure the past & identify leading indicators for the future.

Keep focus

Find the right propsects & customers – capturing the information to know the next best action to take.

Win faster

Engage & collaborate around strategic deals to deliver personalised engagement – working anytime, anywhere.

Improve engagement

Connect internal teams with unified systems – improving teamwork & engage customer across multiple communication channels.

Manage pipelines

Analyse individual and collective pipelines for accurate forecasts through automated insights.

Secure in the cloud

Hosted in the cloud – your data is secure and synced automatically in the cloud.

Only buy what you need

With a modular approach to – avoid unnecessary overheads and complexity by only selecting what you need.

Reporting & Insights

Set-up and obtain day-to-day insights on sales activities using interactive dashboards.

Integration with Microsoft Business Apps

Dynamics 365 CRM integrates across the business with Outlook, Excel & Microsoft Teams.

Customer Testimonials

“Microsoft Dynamics CRM has increased productivity levels by allowing staff to extract the information they need from anywhere, when they need it and it’s updated instantly so all employees are up-to-date when speaking to a client.”

Steve Martin, Managing Director

“We integrated Microsoft Dynamics CRM as part of our strive for continuous improvement. Now we can record & store information for all enquiries and projects – providing key analysis for each project.

Our day-to-day processes are much more streamlined.

Simon Keegan, Commercial Director

“We compared various CRM solutions and quickly realised that only Microsoft 365 CRM met all our requirements.

GCC were with us every step of the way, from choosing the new solution, implementation through to providing ongoing support.”

Wyn Dormer, Managing Director

“Microsoft Dynamics CRM has increased productivity levels by allowing staff to extract the information they need from anywhere, when they need it and it’s updated instantly so all employees are up-to-date when speaking to a client.”

Steve Martin, Managing Director

“We integrated Microsoft Dynamics CRM as part of our strive for continuous improvement. Now we can record & store information for all enquiries and projects – providing key analysis for each project.

Our day-to-day processes are much more streamlined.

Simon Keegan, Commercial Director

“We compared various CRM solutions and quickly realised that only Microsoft 365 CRM met all our requirements.

GCC were with us every step of the way, from choosing the new solution, implementation through to providing ongoing support.”

Wyn Dormer, Managing Director

Understand your customers & build relationships with Microsoft Dynamics 365 CRM

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Microsoft Dynamics 365 CRM Support

GCC provides ‘Microsoft Dynamics CRM Support’ to Microsoft Dynamics 365 CRM users, which includes:

  • Telephone support
  • Remote dial in support
  • Online Portal Access
  • Knowledgebase articles

GCC are a Microsoft Gold accredited partner – contact us to discuss your support needs.

Contact us
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Microsoft Dynamics 365 CRM Services & Consultancy

GCC provide services & consultancy to achieve effective use of Microsoft Dynamics 365 CRM:

  • Training
  • Customisation & adaption of Microsoft Dynamics CRM software
  • Technical development
  • Microsoft CRM add-on implementation & support

Contact us to discuss your Microsoft Dynamics CRM needs.

Contact us

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