Sage 200 Support Life Cycle
Sage 200 Support Life Cycle
Sage has a software lifecycle policy for Sage 200 (Sage 200 End of Life) where each year they place an older version of Sage 200 into ‘extended support’ and another version goes into ‘end of support’ status. To see Sage’s lifecycle policy in full click here.
Why do Sage do this?
It is a standard practice for technology companies to withdraw support for older versions of software.
Sage invest in research and development to improve their software – doing so in line with customer feedback and new technologies. Sage believe that “using the latest technology and software is the best way to help run a business effectively.”
What are the different support statuses?
We will explain the differences between Sage’s statuses:
- Extended Support
A version in extended support will still receive support updates and patches – however a date has been allocated when support will end (within the next 3 years).
- End of Support
A version in end of support will no longer be supported, updates will not be applied, patches will not be released and there are no legislative updates.
- Retirement
A version in retirement means the software will no longer function.
- Mainstream Support
A version in mainstream support receives full support, patches, updates and legislative updates.
Note: Sage 200 versions in end of support will continue to work but there are limitations staying on a version that is in End of Support.
Limitations for versions in End of Support
The limitations, risks and challenges of staying on a version that is end of support:
- No patches or updates will be issued by Sage – if an issue arises no fix will be released
- No legislative changes will be issued
- No support from Sage is provided if an issue needs to be escalated
- No additional users or modules can be added
Limitations are displayed below in a clear comparison table.
Check your version of Sage 200
It is important that you check your version of Sage 200 against Sage’s ‘Sage 200 Support Life Cycle’ to plan ahead. If you are unsure what version of Sage 200 you are currently running you can follow the steps below to find out. From within your Sage 200 system:
Click on the Cog (settings) button in the top right of the main Sage 200 screen and select ‘About Sage 200’
Your version number will be displayed
Now that you have your version number please check this against Sage’s 200 Support Life Cycle – listed below. Should you then need to upgrade please complete our Sage 200 Upgrade – Briefing Form.
Want to know what’s involved in a Sage 200 upgrade?
Sage 200 Support Life Cycle
The table below shows all versions of Sage 200.
Listed in the table is the database version and internal number for each version. One of these numbers will correspond to the version number displayed in your system.
(Review the steps to find your Sage 200 version).
The remaining data in the table shows the support status, dates of withdrawal and if the ability to add new modules & licences to the Sage 200 system is available.
| Version | Internal Number | Database Version | Extended Support | End of Support | Support Status | Can add new modules | Can add new users |
|---|---|---|---|---|---|---|---|
| 2023 R2 | 2023.02 | 12.00.0051 | 01/08/2025 | Aug ’26 | Current | Up to Aug ’26 | Up to Aug ’28 |
| 2023 R1 | 2023.01 | 12.00.0048 | 01/02/2025 | Feb ’26 | Current | Up to Feb ’26 | Up to Feb ’28 |
| 2022 R2 | 2022.02 | 12.00.0047 | 01/02/2024 | Aug ’25 | Current | Up to Aug ’25 | Up to Aug ’27 |
| 2022 R1 Remastered | 12.00.0046 | 01/02/2024 | Feb ’25 | Current | Up to Feb ’25 | Up to Feb ’27 | |
| 2022 R1 | 2022.01 | 12.00.0046 | 01/02/2024 | Feb ’25 | Current | Up to Feb ’25 | Up to Feb ’27 |
| 2021 R1 | 2021.01 | 12.00.0043 | 01/01/2023** | Feb ’24 | Extended | Up to Feb ’24 | Up to Feb ’26 |
| 2020 R2 | 2020.01 | 12.00.0041 | 01/01/2022 | Aug ’23 | End of Support | No | Up to Aug ’25 |
| 2020 R1 | 2020 | 12.00.0036 | 01/01/2022 | Feb ’23 | End of Support | No | Up to Feb ’25 |
| 2019 Summer | 2019.01 | 12.00.0035 | 01/08/2021 | Feb ’23 | End of Support | No | Up to Feb ’25 |
| 2019 Spring | 2018.02 | 12.00.0031 | 01/08/2021 | Feb ’23 | End of Support | No | Up to Feb ’25 |
| 2018 Winter | 2018.01 | 12.00.0027 | 01/08/2021 | Feb ’23 | End of Support | No | Up to Feb ’25 |
| 2018 Summer Remastered | 2018 | 12.00.0020 | 01/08/2021 | Feb ’23 | End of Support | No | Up to Feb ’25 |
| 2018 Summer | 2018 | 12.00.0020 | 01/08/2021 | Feb ’23 | End of Support | No | Up to Feb ’25 |
| 2018 Spring | 2017.02 | 12.00.0013 | 01/10/2020 | Jan ’22 | End of Support | No | Up to Jan ’24 |
| 2017 Winter | 2017.01 | 12.00.0007 | 01/10/2020 | Jan ’22 | Retired | No | No |
| 2017 Summer Remastered | 2017 | 12.00.0004 | 01/10/2020 | Jan ’22 | End of Support | No | No |
| 2017 Summer | 2017 | 12.00.0003 | 01/10/2020 | Jan ’22 | Retired | No | No |
| 2016 Remastered | 2016 | 11.00.0003 | 01/10/2019 | 30/09/2020 | End of Support | No | No |
| 2016 SP2 | 2016 | 11.00.0003 | 01/10/2019 | 30/09/2020 | Retired | No | No |
| 2016 SP1 | 2016 | 11.00.0002 | 01/10/2019 | 30/09/2020 | Retired | No | No |
| 2016 | 2016 | 11.00.0001 | 01/10/2019 | 30/09/2020 | Retired | No | No |
| 2015 | 2015 | 10.00 | 01/10/2018 | 30/09/2019 | Retired | No | No |
| 2013 R2 | 2013.02 | 9.02 | 01/11/2017 | 31/10/2018 | Retired | No | No |
| 2013 R1 | 2013 | 9.00 | – | 31/10/2018 | Retired | No | No |
| 2011 | 2011 | 8.00 | – | 30/09/2018 | End of Support | No | No |
| 2010 | 2010 | 7.00 | – | 30/09/2016 | End of Support | No | No |
| 2009 | 2009 | 6.00 | – | 30/09/2015 | End of Support | No | No |
Is your Sage 200 version in ‘end of support’?
Complete our briefing form to receive your upgrade quote
Sage 200 Support Life Cycle Status: What’s included and what’s being removed
The table below shows the limitations your Sage 200 system will encounter when in a specific life cycle status.
| Item | Current | Extended Support | End of Support | Product/Version Retirement |
|---|---|---|---|---|
| Version available for sale | √ | × | × | × |
| Additional Attributes Sales: Users | √ | √ | √ | × |
| Additional Attribute Sales: Modules | √ | √ | × | × |
| 2nd line technical support to partners | √ | √ | × | × |
| Legislative Updates | √ | × | × | × |
| Defect Resolution | √ | × | × | × |
| Ideas Hub (Is open) | √ | × | × | × |
| Software use via Licensing | √ | √ | √ | × |
Want to know what’s involved in a sage 200 upgrade?
GCC Customer Testimonials – Sage 200 Users
“The Sage 200 upgrade installation is running nicely and the whole process of moving went well due to the great support from the GCC team, who went above and beyond what was expected.
We had inherited a terrible environment set up from a previous support partner, however GCC guided us through getting our PC’s and systems ready to run SAGE smoothly.”
Is your Sage 200 version in ‘end of support’?
Complete our briefing form to receive your upgrade quote
Sage 200 End of Support
Some versions of Sage 200 go into end of support in January 2023.
Find out if you need to upgrade your system, why you need to upgrade & how GCC can help.
Sage 200 End of Support – Sage are withdrawing support, updates, patches & legislative changes for certain versions of Sage 200.
GCC have a tried & tested upgrade project delivery process to ensure a smooth upgrade of your Sage 200.
Complete this briefing form to receive your Sage 200 upgrade quote.