Account Management

Dedicated account management tailored to you for your IT Managed Services

At GCC, we offer a fully personalised service to help you make the most out of the latest technology & your IT Managed Services. From the moment we develop your IT roadmap, our account management team are on hand. Our account management team will ensure we are delivering what you need at every stage of your technology journey.

We know that any IT implementation is only partly about the technology. That’s why our team are here to advise and support your teams and optimise your systems.

With dedicated account management you can expect:

  • Quality service
    Your dedicated account management team will understand your business and your needs. We will offer personalised guidance for your unique technology package.
  • Data-driven guidance
    Our expert team are backed by years of experience, professional accreditations, and the latest industry data to ensure you are given up-to-date advice.
    Our experts will keep you updated on any software changes, communicating clearly how this may affect your business.
  • Friendly assistance
    We understand how frustrating it is when technology doesn’t work the way you want it to. And our team are always happy to help fix any problems, or hear your feedback on how we can improve your system and services.

Whether you are still developing an IT strategy, working on improvements to your system, or simply needing to pinpoint better ways of working. You can be sure that our dedicated account managers at GCC are there to help.

Contact us to see how we can support your business.

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A single point of contact

A single point of contact

Your dedicated account manager will be with you through your IT implementation.

They will be an expert on your business and understand your unique needs to ensure that GCC tailors the right solutions for you.

Beyond your initial implementation, our account managers will be on hand every few months to review any technology solutions or support services you have with GCC.

Insights, updates & guidance

Insights, updates & guidance

Our experts have years of experience and training to keep them at the cutting edge of the IT industry.

We deliver regular product insights, knowledgebase articles and hints & tips to make sure you are getting the best use from your technology.

Our account management team will also keep you updated on any software & legislation changes, communicating clearly how this may affect your IT & business.

GCC’s account management team can also advise on how else we can support your business.

Escalation management

Escalation management

When your IT encounters a problem, we have systems and processes in place to ensure your problem will get resolved as quickly as possible.

We have several support services to ensure you can contact us at any time and a member of the GCC support team will provide whatever support and guidance you need.

However, if you need anything further, our account managers are always on hand to help.

Services – Customer Services

Customer Services ensure you are supported to become more productive & more efficient.

GCC has the expertise and experience to service all areas of your business.

Account Management

Dedicated account management tailored to you & your business.

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Contract Management

Keeping your contracts and assets up-to-date and relevant to your business.

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User Management – On-boarding & off-boarding

Manage your users & licences: as users start and as they leave – Microsoft 365 & Windows Network.

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User Management – Customer Forms

 

GCC self-service customer forms.

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