Online Incident Management Portal

Create and monitor help desk cases with our self-service IT support online portal

The GCC online incident management portal lets you quickly access support as soon as you need it. As well as providing a direct line of communication between you and the GCC support team.

Our quick response commitment mitigates costly disruptions to your operations.

We offer a variety of support services across the online incident portal, and we recommend all of our customers utilise the incident management portal as it is a convenient way to access support from anywhere, at any time.

Via our self-service portal you can:

  • Log support tickets
    Log a support ticket for your software, hardware, connectivity, or other IT system as soon as you need it.
  • Full ticket reporting management
    Open, edit and close tickets easily – plus you can view your complete incident reporting history.
  • Information & training resources
    Build your own expertise with a comprehensive library of online guides and documentation.
  • Service desk performance
    Access full company analysis of incident reporting history and assess service desk performance.

As well as being a hub of information and self-service resources, the portal complements our service desk, with the capability to raise, monitor and manage support tickets.

Registering is quick and easy and provides your employees with 24/7 access to support material to keep your business running as smoothly as possible.

Sign-up for access to the GCC Customer Service Portal

24/7 access to key information

24/7 access to key information

The online portal offers a hub of self-service resources.

With information and training resources such as:

  • Knowledgebase articles
  • Videos
  • FAQs

Employees can seek pre-published expert guidance 24/7, to answer any questions and expand their knowledge and expertise, wherever they are.

Responsive support

Responsive support

Whether you’re logging:

  • a user query
  • an account query
  • a technology issue
  • damaged hardware
  • loss of connectivity

The GCC portal can connect you with a skilled engineer who can solve your query as quickly as possible.

The portal is online 24/7 which means you can log tickets out of hours and make sure you’re first in line when support services open again.

24/7 access to important updates

24/7 access to important updates

Users can also use the online portal to explore new IT solutions available to them as part of their IT package.

GCC will publish any updates to IT solutions and support services for users to view at their convenience.

Never miss out on any important information.

A few of our delighted customers who use the GCC portal

16

Seconds Waiting
Time

82

% Same
Day Fix

99

% Overall
SLAs met

98

% Client
Satisfaction

Services – Support & Security Services

Support & Security Services help your business and users run at peak efficiency.

GCC understand the pace and change when it comes to technology – GCC support ensures your business is making the most from its investment.

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GCC can take single source responsibility for your business providing support on all IT & business applications.

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Support Processes

GCC support processes to ensure your IT remans optimally operational – with a support guarantee.

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Online Incident Management Portal

This online portal provides a direct line of communication between you and the GCC support team.

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