Service Desk

Single point of contact for all your support requirements with GCC’s IT Support Service Desk

We know how important it is to have IT problems resolved as quickly as possible to minimise disruption to your day. That’s why our IT support service desk offer a comprehensive range of managed IT support services. These services are for businesses of all sizes and levels of technical expertise.

From our full-service support hub in Gloucester, our team of experts provide support on:

  • Business Software
    Sage 50, Sage 200, Microsoft Dynamics 365 Business Central, Microsoft Dynamics 365 CRM, Microsoft Power Platform, Microsoft Azure, Microsoft 365, Microsoft Teams Phone & MX Cloud.
  • Networks & Servers
    IT Infrastructure that may be located on premise (such as physical hardware, tower, rack, or virtual servers) or IT Infrastructure in the cloud (such as Microsoft Azure).
  • Desktops & Devices
    Desktop computers, laptops, printers, and other devices.
  • Enhanced Services
    Security protection & business continuity planning.

Remove the headache of being supported by multiple vendors. And have one single point of contact for all IT & business application solutions with GCC Support.

Our UK-based service desk offers telephone support and an online user portal for logging and tracking incidents and service requests. You can also access shares documentation, FAQs, advice and support, latest news, and user training courses.

Contact us to see how we can support your users to make sure your business is getting the most from its IT.

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Quick incident resolution

Quick incident resolution

Contact us by email, phone or web portal and we’ll fix any problems you have, as quickly as we can.

Our service desk is open 08:00 – 18:00 and the telephone helpdesk line is operational 08.30 – 17:30.

If you have any problems outside of those hours, you can submit a ticket to the online incident management service desk for resolution as soon as we open back up again.

We will provide continuous communication whenever an incident is logged – updating you at each stage of the tickets progress.

Sometimes our technical staff can fix an issue without having to discuss the issue directly, but we promise you’ll always be kept informed.

Proactive care

Proactive care

We monitor all servers, desktops and laptops provided by GCC, 24/7, so if there’s a problem or security incident, we will often be able to spot it before you do.

We’ll aim to fix any problems with your device before there is any disruption to your day.

We also run proactive backup and restore testing, to ensure your data remains safe with us, and we share regular user insights and operational updates to keep you fully informed.

Support for your business - one single source

Support for your business – one single source

Remove the headache of being supported by multiple vendors and have one single point of contact for all IT & business application solutions.

GCC can take single source responsibility for your business support needs: Business Software, Networks & Servers, Desktops & Devices and Enhanced Services.

To ensure you get the support you need we follow defined processes – guaranteeing your Service Level Agreements (SLAs) for your IT support service.

Our support experts are industry leading professionals accredited to the highest technical standards.

As a Microsoft Gold Partner, we also have access to enhanced technical and training services.

Customer Support Testimonials

“I want you to know how much I appreciate your technical attention to detail by doing the sample tests on all 4 companies & SQL checks.

You were brilliant in communicating the problem and the steps you were taking to solve it. Thank you!”

Anunoy Mou, Finance Manager

“I am very happy with the support I received today. The support engineer had a very calm professional manner with excellent knowledge. They were very patient and did everything that was needed.”

Kyoko Guest, Managing Director

“GCC are incredibly knowledgeable about Sage 50, really efficient & professional.

GCC has become our first call whenever we have an issue, or even if we’re just wondering if Sage can do something more efficiently.”

David Cheddie, Senior Accountant

“I can’t express my thanks enough with the help that the GCC service desk have provided.

I’m very happy with the superb support you have provided.

Mark Stein, Accounts Clerk

“The support team were attentive, knowledgeable and very patient.

They were kind enough to wait whilst an update was running, just in case it didn’t clear the issue, and even went beyond the call of duty when I was struggling to identify settings that I should have known.”

Ben Gardner, Head of IT

“The team at GCC have always been very responsive and willing to go the etxra mile to advise and support us.

I would recommend them highly as our experience has been and continues to be excellent. Thank you so much to GCC for everything.

Karen Beddall, Management Accountant

16

Seconds Waiting
Time

82

% Same
Day Fix

99

% Overall
SLAs met

98

% Client
Satisfaction

Services – Support & Security Services

Support & Security Services help your business and users run at peak efficiency.

GCC understand the pace and change when it comes to technology – GCC support ensures your business is making the most from its investment.

Service Desk

GCC can take single source responsibility for your business providing support on all IT & business applications.

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Support Processes

GCC support processes to ensure your IT remans optimally operational – with a support guarantee.

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Online Incident Management Portal

This online portal provides a direct line of communication between you and the GCC support team.

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User Requests – On-boarding & off-boarding

Manage your users & licences: as users start and as they leave – Microsoft 365 & Windows Network.

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GCC Security & Threat Protection

Protect your business from the growing threat of cyber-attacks and breaches that come with an increasingly digital workplace.

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GCC Business Continuity & Disaster Recovery

GCC support services to ensure your business can continue in the event of an attack or data loss.

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Cyber Essentials

Protect your business with Cyber Essentials whilst promoting your Cyber security certification – show your customers your business is protected.

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