We know that it is important to have any IT service request logged and actioned as quick as possible.
The quickest and most efficient way to raise a service request will depend on what type of service request is needed.
To assist you further we have detailed how you can raise different service requests with GCC Support.
Service Requests – IT Help & Support
Via our self-service customer online portal, you can:
- Log support tickets
Log a support ticket for your software, hardware, connectivity, or other IT system as soon as you need it.
- Full ticket reporting management
Open, edit and close tickets easily – you can also view your complete incident reporting history.
- Information & training resources
Build your own expertise with a comprehensive library of online guides and documentation.
- Service desk performance
Access full company analysis of incident reporting history and assess service desk performance.
If you would like more information on the customer online portal, or would like to sign up to the portal – visit our customer online portal information page.
Alternatively, if you are ready to log your support ticket you can do via the customer online portal.
Service Requests – On-boarding & Off-boarding
Businesses change constantly – you may be hiring in new employees, promoting employees into new positions, and employees may leave the business for new ventures.
With these constant changes you need to manage & update your Microsoft Account login accounts or your Microsoft Dynamics Solution.
The quickest and most efficient way to action a new starter or leaver in your business is to raise your request via GCC’s onboarding & off-boarding online forms.
Service Requests – Loan Laptop
Should you require it GCC can supply loan laptops on a temporary or long-term basis.
Simply submit your loan application via the loan laptop service request.
You will receive a confirmation email once your request is logged.
If you require any assistance completing a Service Request, please call us on 0345 260 1161.
We’re here to assist.
Services – Support Services
Support Services help your business and users run at peak efficiency.
GCC understand the pace and change when it comes to technology – GCC support ensures your business is making the most from its environment.
Find out the quickest & most efficient way to raise a service request with GCC Support.
Manage your users & licences: as users start and as they leave – Microsoft 365, Windows Network & Microsoft Dynamics Solution.