IT Support Self Service
Our GCC customer online portal lets you quickly access support as soon as you need it.
As well as providing a direct line of communication between you and the GCC support team.
Our quick response commitment mitigates costly disruptions to your operations.
We offer a variety of support services across the online portal, and we recommend all of our customers utilise the online portal.
It is a convenient way to access support from anywhere, at any time.
Via our customer online portal you can:
- Log support tickets
Log a support ticket for your software, hardware, connectivity, or other IT system as soon as you need it.
- Full ticket reporting management
Open, edit and close tickets easily – plus you can view your complete incident reporting history.
- Information & training resources
Build your own expertise with a comprehensive library of online guides and documentation.
- Service desk performance
Access full company analysis of incident reporting history and assess service desk performance.
GCC will publish any updates to IT solutions and support services for users to view at their convenience.
As well as being a hub of information and self-service resources, the online portal complements our service desk, with the capability to raise, monitor and manage support tickets.
Registering is quick and easy and provides your employees with 24/7 access to support material to keep your business running as smoothly as possible.
This video gives you an overview of the GCC Customer Online Portal
Remove the headache of being supported by multiple vendors. And have one single point of contact for all IT & business application solutions with GCC Support. We know how important it is to have IT problems resolved as quickly as possible to minimise disruption to your day.
Contact us to see how we can support your users to make sure your business is getting the most from its IT.
I want you to know how much I appreciate your technical attention to the details.
You were brilliant in communicating the problem and the steps you were taking to solve it. Thank you!