Managed IT Support Services

​GCC offer a comprehensive range of managed IT support services for business of all sizes and all levels of technical expertise, including support for in-house IT Teams powered by our cloud-based management and monitoring platform, GCC perform™, and our in-house Service Desk. Ensuring your systems are comprehensively supported to enhanced business growth. So what will GCC support deliver –

GCC Perfo​​​​rm™

​If your PC doesn't work you can't do anything!. That's why GCC have developed a State-of-the-art, cloud-based support platform, GCC perform™. This ensure that all hardware and software operates efficiently, every day.

The GCC Service Desk, based in the heart of Gloucestershire, is on hand to answer any questions our clients may have. Our friendly UK team are IT experts who provide help over the phone or via remote access.

GCC offer a hassle free, proactive monitoring & support solution for your entire Network & Server infrastructure. Which features Fully automated, unlimited security patching & update service.

Enhanced Security

​​All GCC support includes market leading Anti-virus security to cover your Servers & Devices.​ Automated virus & Malware protection. Along with tailored on-going security advice. ​

' - Full management & monitoring of users desktop/laptop
 - Online, real-time patching & updating of operating system       
 - Full Microsoft Anti-Virus software
 - Full management reporting including disk space monitoring and alerting, new software additions alerting
 - Access to Service Desk via telephone, email and online portal - 4 hour SLA
 - Online portal provides track and trace of incidents and also gives access to information library and user community forum

Full management & monitoring of users device. Online, real-time patching & updating. Anti-Virus software. Access to Service Desk via telephone, email and online portal.

GCC have a dedicated Business Applications Team that can Support your critical Business applications. Such as ​Sage accounts products, Microsoft Dynamics 365 & Office 365.​

Business continuity. With GCC support, your IT – and therefore your business –  will run smoothly and efficiently, without problems or hassle. In simple terms, this means less downtime, more up time, happy employees – with GCC support you have peace of mind.

Security. Data security has three main aspects: ensuring that your data is backed-up and cannot be lost; making sure only the right people access the right data and finally ensuring that viruses, malware and other threats are blocked. The implications of any security breach are serious and must be properly addressed.

Efficiency and productivity. If you are planning for business and profit growth, the efficiency and productivity savings that can be delivered by properly-managed IT are essential – leading to bottom line growth

Competitive edge. If planned and used correctly, IT can help drive business effectiveness and competitive advantage – leading to top line growth

So why choose us for your IT Support?

Local or National. GCC are the region’s leading IT service provider to SME businesses. We deal with businesses locally and through-out the UK

Experienced We have over 25 years’ experience and successful relationships, working with more than 500 SME businesses in this region. Our promises are real and we'll save you money.

Partnerships We have long-term partnerships and accreditations with leading vendors such as Microsoft, HP, Cisco, Sage, Cyber Essentials & ITIL

Understanding We are business led, technology driven, people centric:  so we understand the needs of business and people first, and make technology work for them

Service Delivery KPIs October 2017

16secs
​Average wait time
​89%
​Proactive not      reactive
2350
Reactive tickets    closed
​82%
​Same day fix
​99%
​Overall SLAs met
​98%
​Client Satisfaction

What next?

​For more information about our Managed IT Support Services and how GCC can help, please contact us today or call 01452 371 441.