Your desktop computers, laptops, printers and other devices are essential business tools for you and your staff. These days, it’s impossible to imagine work without them.
Your PC is now probably the single most important part of your IT network, if your PC doesn't work you can't do anything at all. That's why GCC have developed the GCC perform™ support platform to ensure that all hardware and software operates efficiently, every day. We provide a comprehensive service for all nominated devices including
Desktop PC or Apple Mac
Laptop PC, Apple MacBook or Air, Microsoft Surface Pro and Surface Book
Windows, Android and iOS tablets
Windows, Android and iOS smartphones
Typical points covered are:
Full remote monitoring and alert service for PC’s for maintenance and compliance
Full Windows patching and update service with a daily update automatic scan to keep your Microsoft operating system up to date
Full Microsoft Anti-Virus client for PC protection included in core package
Provided your PC has the recommended protection against malware then GCC will provide a free rebuild of the PC and a free loan laptop should your PC need a rebuild following a malware attack
Full audit capability for every supported PC on the network detailing all hardware and every item of software installed on the PC (whether installed by GCC or not)
Monthly management report detailing any software added or uninstalled in the previous month and any hardware changes including disk space available.
Monthly incident management report detailing quantity of issues logged, how fast the GCC response has been, how fast the incidents have been resolved and in which technical area the problem occurred
Full disk space monitoring with a high data limit alarm
Full Premium Service Level Agreement (SLA) and access to helpdesk facilities
An enhanced Premium Plus SLA is also available at additional cost.
For additional enhanced support services available for PC's (at additional cost) please review the ‘’enhanced services’ page
The pro-active and responsive hardware and software support that we provide can ensure that your Desktops and Devices function effectively – every day. Contact GCC for further details.